Comments on: Tag Team Synth Patching http://www.synthtopia.com/content/2009/02/09/tag-team-synth-patching/ Synthesizer and electronic music news, synth and music software reviews and more! Mon, 23 Nov 2009 23:27:30 -0500 hourly 1 By: Josh from Big City Music http://www.synthtopia.com/content/2009/02/09/tag-team-synth-patching/#comment-134953 Josh from Big City Music Mon, 23 Mar 2009 22:17:11 +0000 http://www.synthtopia.com/content/2009/02/09/tag-team-patch-020709/#comment-134953 Sorry about your Future Retro. These things happen with small manufacturers. It sounds like that would have been a warranty issue and in that case we would have told you to send it to Jered at Future Retro. The other possibility would've been that we're not a Future Retro dealer. No one in the U.S. any more. It's all direct sales. I'm sorry you had a bad experience but I do think we have great customer service. Sorry about your Future Retro. These things happen with small manufacturers. It sounds like that would have been a warranty issue and in that case we would have told you to send it to Jered at Future Retro. The other possibility would’ve been that we’re not a Future Retro dealer. No one in the U.S. any more. It’s all direct sales. I’m sorry you had a bad experience but I do think we have great customer service.

]]> By: elron http://www.synthtopia.com/content/2009/02/09/tag-team-synth-patching/#comment-133033 elron Tue, 10 Feb 2009 22:17:17 +0000 http://www.synthtopia.com/content/2009/02/09/tag-team-patch-020709/#comment-133033 big city music sold me an FR revolution that had some shady build quality or as damged in shipping and refused to return it :( when i called back they said i was future retro's problem and that was that. looks like it is a great job - they get to play all day on modulars and not tend to their customers! if you care about spending your hard-earned money on synthesizer gear and want it to get to your door in good condition ... buy it from someone else. I certainly will. - unhappy customer big city music sold me an FR revolution that had some shady build quality or as damged in shipping and refused to return it :( when i called back they said i was future retro’s problem and that was that. looks like it is a great job – they get to play all day on modulars and not tend to their customers!

if you care about spending your hard-earned money on synthesizer gear and want it to get to your door in good condition … buy it from someone else. I certainly will.

- unhappy customer

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